We share proposals, itineraries, and all travel documents electronically. Travelers will be able to view their itineraries on an app called Travel Portal for on-the-go-access. Itineraries are updated automatically if/when trip details change.

Yes.

We always provide a local emergency contact, and an emergency phone number for flight mishaps (if you book flights with us).

Yes, although we do sleep sometimes! Typically, we set up a WhatsApp group chat with you, a representative from Beckonaire, and a representative of the destination management company who is looking after you on the ground. You will always have at least one point of contact.

We get you a new one as soon as possible. Refunds for missed transportation defer to the policies of the airline/train/transfer company. Replacement transfers may incur addition charges depending on the circumstances. We are solutions-oriented and proactive in minimizing the impact of such ripples in any itinerary, regardless of who is at fault.

Yes, unless you’re traveling to an extremely remote region. We’ll let you know if it isn’t.

We do our best to ensure that each trip is flawlessly designed according to our clients’ exact parameters, to hopefully preclude last-minute or mid-trip changes. However, we understand that circumstances and priorities can change unexpectedly. Changes made during a trip are handled on a case-by-case basis. Trip components that are changed or canceled voluntarily while the trip is already underway are typically non-refundable, and replacements (if available) may incur additional charges.