TERMS & CONDITIONS
The Basics
These terms and conditions (“Terms and Conditions”) govern the relationship between DAX LLC d/b/a Beckonaire (and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”).
By planning travel with Beckonaire, you agree to be bound by these terms, which include warranties, disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to Beckonaire.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Beckonaire. You agree to be financially responsible for all of your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate.
You agree that you will only make legitimate reservations or purchases with Beckonaire and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.
BECKONAIRE’S ROLE
Beckonaire acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. These suppliers include tour operators, cruise lines, hotels, airlines, air charters, bus and train companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services.
Each Supplier is an independent entity with its own management and is not subject to the control of Beckonaire. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers. Separate Supplier terms and conditions will apply to your reservation and the purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.
Beckonaire cannot be held responsible for mistakes or omissions deriving from hotel, transportation, or tour bookings made directly by the client. To ensure utmost quality and cohesion, Beckonaire typically books all trip elements on behalf of the client. We strongly advise against making direct bookings for individual trip components.
Beckonaire is Washington Seller of Travel UBI #603205116.
Payments
TRIP DESIGN FEES
Trip design fees are assessed at the onset of the planning process, immediately after your Client Agreement is signed. Fees are nonrefundable and cannot be applied to trip costs.
If your party size or trip duration is uncertain at the time you complete the Client Agreement, we may assess your trip design fee later in the process.
Per-person fees apply to children as well.
QUOTES & DEPOSITS
Beckonaire does not provide itemized expense breakdowns and is under no obligation to give cost breakdowns. It is not customary for our Suppliers to detail costs for individual trip elements.
Quoted program prices are estimates. Beckonaire reserves the right to increase program prices after prices are quoted. Prices include planning, handling and operational charges and are based on current rates of exchange, tariffs, and taxes and may change to reflect fluctuations in foreign exchange markets. Prices may also change after prices are quoted due to dynamic availability and rates of hotels, tours, and other trip components. Our rates are comprehensive and inclusive, reflecting the expertise and highly personalized service that go into every trip we design.
Trip deposits are due as soon a trip proposal is approved. Deposits range from 20-50% of the total trip cost depending on the destination and time until travel.
Final trip payments are due 90-30 days prior to travel. Exact timing varies depending on the destination and Supplier.
INVOICING & CREDIT CARDS
Beckonaire is the point of sale in most, but not all, cases: For international airfare, simple hotel reservations, and cruise bookings, we will send you a credit card authorization form to collect your payment information and apply it to reservations we make on your behalf. We may also request a credit card authorization to guarantee dining reservations, purchase event tickets, or reserve miscellaneous trip components.
For payment of deposits or partial/final payments for bespoke trips, we will send you an invoice and take payment directly. We do our best to minimize the number of transactions required per trip. If complications arise with credit card authorizations (2FA issues, declined card, etc.), we may invoice you directly for balances owed.
Ground transfers are always included in our bespoke trips. Depending on when in the process transfers are added or requested, they may be booked as standalone items, and are sometimes arranged directly with hotels and charged to the room.
When paying invoices, you will have the option to save a credit card on file. We will only charge cards on file with Client permission. If you save a credit card on file with us, you acknowledge that your written approval of individual charges via email or text message authorizes Beckonaire to charge your card.
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Beckonaire. By submitting a credit card authorization form to Beckonaire, you agree to allow Beckonaire to use your payment method to purchase travel products from our Suppliers on your behalf.
CANCELLATIONS & REFUNDS
For refunds and cancellations, we defer to our local partners. Usually, each trip component has its own refund and cancellation terms.
Except in cases of fraud, you agree not to file any dispute with your bank or credit card company to avoid or violate any booking terms and conditions of Beckonaire or its suppliers, including cancellations or changes of itinerary or arrangements for reasons beyond the control of Beckonaire or its suppliers. If you attempt to chargeback, reverse or recollect a previously authorized trip payment, Beckonaire reserves the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations.
In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to Beckonaire in writing. As a result of cancellation, Beckonaire's and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.
UNUSED ARRANGEMENTS
When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.
MINIMUM PASSENGER REQUIREMENTS
Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.
ALTERATIONS TO BOOKINGS
We do our best to ensure that each trip is flawlessly designed according to our clients’ exact parameters, to hopefully preclude last-minute or mid-trip changes. However, we understand that circumstances and priorities can change unexpectedly. Changes made during a trip are handled on a case-by-case basis. Trip components that are changed or canceled voluntarily while the trip is already underway are typically non-refundable, and replacements (if available) may incur additional charges.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Beckonaire.
The Supplier may determine that alterations in your itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Beckonaire bears no responsibility for any changes.
RIGHT TO CORRECT ERRORS
In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares and additional late booking fees.
Travel Documents
PASSPORTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. The name, date of birth and gender that appears on the identification card must exactly match the same data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
Beckonaire strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. Client is responsible to make Beckonaire aware when traveling on a passport from a country other than the United States of America.
VISAS
Beckonaire neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Beckonaire is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis.
MINORS
Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities.
FINAL DOCUMENTS
When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy. Contact Beckonaire immediately if changes or corrections are required.
We share proposals, itineraries, and all travel documents electronically. Travelers will be able to view their itineraries on an app called Travel Portal for on-the-go-access. Itineraries are updated automatically if/when trip details change.
ENTRY & EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements: https://travel.state.gov/content/travel.html. We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements. See: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html.
HEALTH & IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Beckonaire shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
Air Travel
FLIGHT TICKETING
Your airline ticket is a contract between you and the air carrier, even if you purchase through Beckonaire. If you purchase air travel through Beckonaire, you acknowledge and agree that Beckonaire does not have the right to control the operations of independent airlines, and agree that Beckonaire is not liable for any personal injury, property damage related to your purchase of air tickets or air travel, including, but not limited to any act, error, omission, injury, loss, accident, or delay caused by any act, error or omission of the airline, including their failure to deliver services, partial or inadequate delivery of services, airline policies including refund or rebooking policies, fees for checked or carry-on luggage, fuel increases, bankruptcy or cessation of operations.
You understand and agree that Beckonaire functions solely and exclusively as a booking agent for the air carrier, that we do not handle or hold client funds for airline tickets, and that we are not the Merchant of Record under the meaning of that term under the Department of Transportation's regulations. Because Beckonaire does not hold or handle client funds, you understand and agree that any refund for cancelled or delayed flights, baggage fees or seat assignments must come directly from the airline and not from Beckonaire.
Beckonaire shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.
INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This is on the dot’s website and is updated from time to time: https://www.transportation.gov/airconsumer/spray
FREQUENT FLYER PROGRAMS
Frequent Flyer mileage accrual is at the discretion of the airline(s). Beckonaire has no liability if accrual of miles or points is denied or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased in certain fare classes or when using frequent flyer miles, loyalty status or certificates.
SEAT ASSIGNMENTS
Beckonaire has no control over airline seat assignments. Seat assignments are not guaranteed even after they are assigned, and most airlines charge a fee to pre book a seat.
Limitations of Responsibility
WELLNESS ACTIVITIES
We may book wellness travel for clients, which may include yoga, meditation, medi-spa, and other activities, treatments and services intended to maintain, manage, or improve travelers’ health and well-being (“Activity” or “Activities”). We have no specialized knowledge of the practices or techniques employed by our Suppliers, and make no representations of the qualifications of the professionals and practitioners who offer these Activities. We make no representations that by participating in these Activities there will be any demonstrable improvement in your physical, mental, emotional, or spiritual well-being.
We are not responsible if your participation in these activities leads to a worsening of any condition you may have. We are not responsible for any injuries you may sustain, illnesses you may contract, including injuries or illnesses that may result in loss of life.
PERSONAL INJURY & PROPERTY DAMAGE
You acknowledge that you are voluntarily participating in the Activities on your itinerary, and that you understand that there are risks associated with your participation in the Activities, such as physical and/or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability, death or economic loss.
These injuries or outcomes may arise from your own or other’s actions, inactions, or negligence, or the condition of the Activity location(s) or facility(ies). Nonetheless, you assume all risks of your participation in the Activity, whether known or unknown to you, including travel to and from the Activity (including air travel) or any events incidental to the Activity.
Because Beckonaire acts as agent for disclosed principal suppliers and does not have the right to control the operations of such independent operators and suppliers, you agree that Beckonaire is not liable for any personal injury or property damage, which may arise out of these services.
Beckonaire hereby disclaims any liability whether based on contract, tort, strict liability, or otherwise, including without limitation liability for any direct, punitive, special consequential, incidental or indirect damages in connection with the goods or services provided by any principal supplier booking through Beckonaire, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence, willful acts, omissions or otherwise of such supplier, or of any supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, or cessation of operations and other matters outside of Beckonaire’s control, and you hereby exonerate Beckonaire from any liability with respect to the same.
Beckonaire has solely received commission and fees for travel transactions and Client agrees and understands that any recovery from Beckonaire will be limited to the amount of commission and fees actually received by Beckonaire.
Risks & Safety
PHYSICAL RISKS
By booking travel with Beckonaire, you are agreeing to terms that will waive certain legal rights. Certain activities that are included as part of itineraries that we book pose inherent risks and may be dangerous.
Your itinerary may involve travel to remote areas without access to medical facilities or treatment; changing weather conditions; interactions or encounters with wildlife. By booking a trip with Beckonaire, you acknowledge that you are aware that the physical exertion required to participate in certain activities can activate or aggravate pre-existing injuries, conditions, or congenital defects.
You acknowledge that you should seek medical advice if you know or suspect that your physical condition may be incompatible with the activities on your itinerary.
You may be required to wear approved safety equipment while participating in certain activities, and by booking travel with us and participating in these activities, you agree to use the recommended safety equipment and to ask questions if you are unsure about how to properly or safely use equipment.
DRUGS & ALCOHOL
If you use, consume, or are under the influence of alcohol or illegal drugs prior to or while engaging in any activities on your itinerary, you assume and accept all risks, dangers, and hazards that may result, including the possibility of personal injury, death, property damage, and loss, even in the event of negligence or fault by Beckonaire or third parties. You indemnify Beckonaire from any and all liability for any damage to property or personal injury to any third party, resulting from your participation in the activities, during or after consumption of illegal drugs or alcohol.
TRAVEL ADVISORIES
Travel to certain destinations may involve greater risk than others. Beckonaire urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at: http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov.
The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to: https://step.state.gov/step/.
By offering for sale travel to particular destinations, Beckonaire does not represent or warrant that travel to such points is advisable or without risk, and shall not be liable for costs, damages, or losses that may result from travel to such destinations. Client’s participation constitutes acceptance of such events at client’s own risk.
In the event of emergent health or safety concerns, once Beckonaire has investigated the prevailing situation, Beckonaire shall have the sole and absolute discretion whether to proceed with any Beckonaire escorted trip or private departure, or to make alterations to the itinerary.
FORCE MAJEURE
Beckonaire will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Beckonaire.
In addition, each of Beckonaire’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, pursuant to their policies, although Beckonaire shall use its reasonable efforts to secure reimbursement for you where possible.
CLIENT CONDUCT
Each participant in any trip escorted by Beckonaire is expected to act responsibly and adhere to all behavior guidelines established by Beckonaire and our Suppliers. Beckonaire and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with Beckonaire, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Beckonaire or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant.
TRAVEL INSURANCE
Beckonaire offers access to travel insurance to protect passengers and their investment in travel. Unless specifically noted, travel insurance is not included in the cost of client’s itinerary to protect against third party supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection and change of plans, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances.
Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and Beckonaire’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of money up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Beckonaire, however if you decline to purchase insurance, Beckonaire will require that you execute an insurance waiver. Beckonaire is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected.
Beckonaire cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and makes no representations about the extent of coverage for any policy it may offer or quote.
The purchase of travel insurance is highly recommended on all trips.
Reservation of Rights
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website, and are effective immediately on posting.
The laws of the State of Washington govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington in all disputes arising out of or relating to travel bookings with Beckonaire.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Beckonaire with respect to travel bookings made with Beckonaire by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Beckonaire with respect to communications with Beckonaire. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.